Shipping Information

  • 1-3 Business Days in Metro Manila via Gogo Express and J&T.
  • 2-5 Business Days for provincial areas via J&T.
  • Same Day Delivery available in Metro Manila for P200 flat rate. Order before the 3PM cutoff to have your item delivered in the same day.
Tracking information are automatically sent to your provided email address (check your spam folder!). Same Day Delivery tracking is provided via call/SMS. You will hear from one of our staff members regarding your rush order.
We will only ship orders to the billing address you have provided on your Order Form. Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Holiday delivery may be available upon request via e-mail. Follow us on instagram for updates, we usually post an IG Story announcement if we're open on holidays! Multiple items ordered under a single order will always ship together. To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
Orders are processed Monday- Saturday. Orders that are placed on weekends and Holidays are processed the next business day.
Please send us an email at for questions if shipment to your country is possible. International shipment tracking number will be provided upon shipment to your destination.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Cold Gold Urban Jewellery. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Cold Gold Urban Jewellery has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the Philippines. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.
Please allow 1-2 business days for order processing and verification, and an additional 1-5 business days for domestic delivery.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We cannot and will not change or intercept a package to alter the delivery.
We will only ship to address provided on your order form.
Please send us an email at for any concerns or questions.